Refund policy

RETURN AND REFUND POLICY

At Drip To Door, we want you to be happy with your purchase. Please read our return, exchange, refund and cancellation terms below.

1. RETURNS & EXCHANGES

You can request a return or exchange within 7 days of receiving your order.

To be eligible:
• The product must be unused, unwashed and unworn.
• Original tags and packaging must be intact.
• The product must not have any stains, damage, perfume smell or signs of use.
• Products purchased during a special sale or clearance may not be eligible for return unless they are damaged or defective.

2. DAMAGED OR WRONG PRODUCT

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery with clear photos/videos of the product and packaging.

After verification, we will arrange a replacement or refund at no additional cost to you.

3. SIZE EXCHANGE

Size exchanges are subject to product availability. The product must meet our return conditions mentioned above.

If the requested size is unavailable, you may choose another available product of the same value or request a refund, subject to our verification.

4. REFUNDS

Once your returned product is received and inspected, we will notify you about the approval or rejection of your refund.

Approved refunds will be processed to the original payment method. For Cash on Delivery orders, we may request your bank/UPI details to process the refund.

Refund processing may take 5–7 business days after approval, depending on your payment provider or bank.

5. RETURN SHIPPING

For damaged, defective or incorrect products, Drip To Door will cover the applicable return shipping cost.

For returns or exchanges due to size, change of mind or personal preference, return shipping charges may apply.

6. CANCELLATION

Orders can be cancelled before they are dispatched.

Once an order has been dispatched, cancellation may not be possible. In such cases, please contact us and we will assist you according to the order status.

7. TRY AT HOME

Our Try At Home service is currently available only in selected areas of Haldwani.

Customers can try the eligible products at their doorstep and keep the products they wish to purchase, subject to availability and applicable terms.

8. HOW TO REQUEST A RETURN OR EXCHANGE

To request a return or exchange, contact us through our Contact Us page or WhatsApp with your order number and the reason for the request.

Our team will review your request and provide the next steps.

Drip To Door reserves the right to refuse a return or exchange if the product does not meet the conditions mentioned in this policy.