Returns & Exchange
RETURNS & EXCHANGE
NOT THE RIGHT FIT? WE'VE GOT YOU.
We want you to love what you ordered. If something doesn't work for you, our returns and exchange process is designed to keep things simple.
EXCHANGE POLICY
If the size or fit isn't right, you can request an exchange for an eligible product.
The product must be:
- Unworn and unused
- Unwashed
- Free from stains, damage or any signs of use
- Returned with the original tags and packaging intact
Exchange requests must be made within 7 days of delivery.
Exchange requests are subject to product availability.
RETURNS
Eligible products can be returned within 7 days of delivery, provided they meet our return conditions.
Once the returned product is received and inspected, we'll process the eligible return according to our return policy.
NON-RETURNABLE ITEMS
We may not accept returns or exchanges for products that:
- Have been worn, washed or damaged
- Are missing original tags or packaging
- Show signs of use, stains, perfume or other damage
- Are returned after the applicable return window
Certain products or promotional items may also be marked as non-returnable at the time of purchase.
HOW TO REQUEST A RETURN OR EXCHANGE
01 — CONTACT US
Contact our customer support team with your Order ID and reason for the return or exchange.
02 — SHARE THE DETAILS
We'll guide you through the next steps and let you know whether your request is eligible.
03 — SEND IT BACK
If approved, you'll receive instructions for returning the product.
04 — WE CHECK IT
Once we receive the product, we'll inspect its condition.
05 — RESOLUTION
If approved, we'll process your exchange or eligible refund as applicable.
SIZE & FIT
Not sure about your size?
We recommend checking our Size Guide before placing your order.
If you're between sizes, choose your preferred fit based on the measurements provided on the product page.
DAMAGED OR INCORRECT ORDER?
Received the wrong product or an item that arrived damaged?
Please contact us as soon as possible with your Order ID and clear photos/videos of the product and packaging. We'll review the issue and help with the next steps.
NEED HELP?
Still have questions about a return or exchange?
We're here to help.
CONTACT US →
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